3rd-Level-Support

Support-Konzept

1st level

     Lokale Administratoren

2nd level

     Key-User der Teilnehmer

           – Basis

           – Modul-Verantwortliche

3rd level

     CCC (Customer Competence Center)

     SAP-Basis Gruppen

           – RRZN (Hannover)

           – Gauß-IT-Zentrum (Braunschweig)

4th level

     SAP AG

     Secude

     Microsoft

     Sophos

     ...