Backup & Restore – Service details

Backup & Restore service typically protects you from data loss by:

• accidental deletion
• hardware or software errors

The data is stored on a RAID (Tier 1). In a later stage we will migrate older backups to tape.

Backup & Restore is organized hierarchically. At the institute level, PCs or files are stored/backed up to institute servers. These servers are then backed up via LAN to our facility. SSL encryption is default. Data encryption is possible if desired. We will not back up individual PCs.

We recommend the use of file servers for the institutes. However, if you want to use backup software within your institute you can use e.g. the community version of Bacula for that. We can provide you with some assistance. Just write to us and let us discuss all your options. Institutes without a server infrastructure are also supported. We will help you in every way we can.

For management and performance reasons there are some limits to this service:

• Maximum amount of data for an institute or central facility: 4 TB (Terabyte)
• Maximum amount of data for a single server: 2 TB
• Maximum number of servers for each institute or central facility: 10
• Data storage time: two months
• The data/folders/partitions to be saved will be agreed upon individually.
  Only the central service provider (LUIS) can create or change this configuration.

How often will data be backed up?

• Full backup:  monthly
• Incremental backup: daily (business days)
• Exact times of backup depend on policy (will be mutually agreed upon)

A restore can be undertaken by the user at any time. We can assist you with it if necessary during support hours of our central service desk.